We are looking to hire a candidate for the position of customer support agent; the ideal candidate must have at least 2 years of working experience in the role of customer support agent. The agent will directly interact with an Internet Service Provider business’s consumers. The suitable candidate should have a proven record in providing customer service either through telephone, online web-support, face-to-face or through other methods of communication.
As a bonus, the candidate will also have proven and successful experience working with raw data and information, drawing insights and formulating strategies from the resulting analysis.
Responsibilities for Sales Agent
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
Skills Requirements
- Communication Skills
- MS Office/Platforms.
- Problem Solving Skills.
- Technological Savvy
- Interpersonal Skiills
- People skills
If you believe you have what it take for this role, send through a copy of your CV and personality test result by the 17th of December 2021, 12pm to hr@jobsgalo.com. Please use this link for your personality test https://www.16personalities.com/free-personality-test